tag:blogger.com,1999:blog-37032121.post6297539122399270522..comments2024-03-27T05:04:39.476-07:00Comments on Museum 2.0: Self-Identification and Status Updates: Personal Entrypoints to Museum ExperiencesNina Simonhttp://www.blogger.com/profile/11723930679606298550noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-37032121.post-69507684843207642212009-05-18T15:32:00.000-07:002009-05-18T15:32:00.000-07:00Hi Nina,
International Museum Day has been a party...Hi Nina,<br />International Museum Day has been a party day for me and watching your webcast at The Smithsonian was the pinata - ideas exploding everywhere!<br />Thank you for your insight and once again, for sharing.<br />Best wishes<br />MarieMarieCrandellhttps://www.blogger.com/profile/05717385267559858498noreply@blogger.comtag:blogger.com,1999:blog-37032121.post-49920371112225877032009-05-15T12:01:00.000-07:002009-05-15T12:01:00.000-07:00MSLD,
Great point. Recently when working with a m...MSLD,<br />Great point. Recently when working with a museum on engaging participants more deeply in a popular monthly program, we set the goal: "staff should be able to greet repeat participants by name." These kinds of goals, which are ingrained in certain kind of guest service operations, just aren't that typical in museums.<br /><br />We need to develop more metrics and tools by which to welcome and respect individuals without making them feel commercialized. These tools may lose their magic when they make it into the employee handbook, but that doesn't make them any less valuable!Nina Simonhttps://www.blogger.com/profile/11723930679606298550noreply@blogger.comtag:blogger.com,1999:blog-37032121.post-34288414379170542362009-05-15T11:58:00.000-07:002009-05-15T11:58:00.000-07:00When a barista makes my coffee the way I want it w...When a barista makes my coffee the way I want it without asking, I feel a part of the community, an insider. When I have to 'LOGIN' and enter a password, or sign up and enter personal information, I become just a number. just another potential marketing victim. (How often does a museum sell its mailing list to raise revenue?) I have to extend a level of trust that the museum may or may not not warrant. How can I participate, and engage in a dialogue, without fear of being hounded by museums asking for money?MSLDnoreply@blogger.comtag:blogger.com,1999:blog-37032121.post-11769563272656399172009-05-14T17:41:00.000-07:002009-05-14T17:41:00.000-07:00@CreativeMerc,
I understand how you feel, and your...@CreativeMerc,<br />I understand how you feel, and your desire to keep your thoughts to yourself is totally valid. I'm thinking about all the people for whom museums are either neutral or uncomfortable spaces. There are lots of great examples of ways that a personal entrypoint--some way to make your mark, to be acknowledged even by name--make people relax and feel that a new place is comfortable for them.<br /><br />I'm actually less interested in this as a data tracking opportunity than as a way to level the playing field and help would-be visitors feel that the museum is "for" them, too.<br /><br />I also think it's pretty interesting to imagine how visitors might experience a museum differently if they were asked, "when do you feel creative?" vs. "what visual experience makes you think?" vs... There are so many good questions and starting points for visitors to assert themselves relative to the museum, but only if they want to!Nina Simonhttps://www.blogger.com/profile/11723930679606298550noreply@blogger.comtag:blogger.com,1999:blog-37032121.post-87496737225614706242009-05-14T16:05:00.000-07:002009-05-14T16:05:00.000-07:00Nina,
Just saw on your Facebook update that the H...Nina,<br /><br />Just saw on your Facebook update that the Holocaust Museum is doing something very cool with Twitter. That's awesome.<br /><br />@CreativeMerc despite my evangelism for the social web and its potential for connection, I also share your suspicion of full-frontal, computer-assisted profiling of museum visitors (and everyone else. Minority Report, indeed. That's why, in my experience, these things work best when they are opt-in only. In the case of the Sony Wonder Technology Lab, I might make an exception because logging in or whatever is part and parcel of the experience. But I, too, might shy away from another museum that *demanded* too much information and participation, rather than *giving me the option* to participate and share information.<br /><br />And on a very cynical note, museums and other organizations do spend a great deal of time and staff resources on getting to know visitors, members and even potential members. But if you want that kind of personalized attention, it helps to be in a position to, say, underwrite an exhibit.Elizabethhttp://moremindfulfamily.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-37032121.post-73476694228870241622009-05-14T14:04:00.000-07:002009-05-14T14:04:00.000-07:00Hi Nina ands thanks for this post. I'm increasingl...Hi Nina ands thanks for this post. I'm increasingly becoming interested in how to engage visitors in this way (ie short grabs about their exhropences) and the question 'What inspirred you today' is a good one. We also use 'What surprised you' as we find this gets to some of the left-field responses.<br />I've been using an audio-recorder to colect quick grabs which I will then upload to the exhibition page on our new website (coming soon!!), not only do I get immediate, honest feedback, it also saves on paper (as we're trying to minimise resource use).<br /><br />The way that Twitter is chaging the way we think about quick updating offers exciting potential as you have identified. Be greast to hve the quick update/thought the linked to the Museum's website where these could be collected while offering visitors opportunities to actually engage further in disuaion - don't quite know ho yet but will experient with that in our new Climate Change exhibition. I think we need to continually link the online and physical experience to creat that sense of community you talk about.<br /><br />I'm also experimenting with something called <A HREF="http://audioboo.fm/" REL="nofollow">Audioboo</A> - have you come across this? It's like Twitter but using sound grabs. I think this has great potential and is another app I'll be experimenting with over the next few weeks. Will blog my progress <A HREF="http://museum30.ning.com/group/audienceresearch" REL="nofollow">here</A> on Museum 3.0.Lynda Kellyhttps://www.blogger.com/profile/13250840956155339043noreply@blogger.comtag:blogger.com,1999:blog-37032121.post-62362847857859313302009-05-14T13:35:00.000-07:002009-05-14T13:35:00.000-07:00Or, we could just wait a few years until technolog...Or, we could just wait a few years until technology can "read" museum visitors and offer customized content/experiences based on past behavior stored as data within a societal database, a la <A HREF="http://www.youtube.com/watch?v=oBaiKsYUdvg" REL="nofollow">Minority Report</A>.<br /><br />No, I'm only teasing (sort of). I certainly agree that many museums could do a much better job at defining exactly who comprises their "audience." Although I feel your statement that a "lack of personalization at the front door sets an expectation that I am not valued as an individual in this museum" is a fairly harsh indictment. I warmly embrace a certain level of anonymity and privacy; I recoil in embarrassed disdain when restaurant staff "celebrate" special events with patrons. And when I realized that I would have to log in to enter the Sony Wonder Technology Lab, I probably would turn around and leave.<br /><br />These are, of course, just my opinions. Museums should emphasize awareness and provide as many entry points and experiences as resources allow. (For instance, I think Elizabeth has a fine idea that could generate some real conversations both in the museum and online.) I just wouldn't want personalization to become some sort of prerequisite to participation.CreativeMerchttp://creativemerc.comnoreply@blogger.comtag:blogger.com,1999:blog-37032121.post-7899919336915208172009-05-14T12:56:00.000-07:002009-05-14T12:56:00.000-07:00I could see very real possibilities for museums to...I could see very real possibilities for museums to host Twitterdays. Each day comes with a different question:<br /><br />What would you bring home, if only it were legal?<br /><br />What makes you smile?<br /><br />What do you want all your friends to see?<br /><br />Then provide the hashtag for the day so people participating can follow other responses. The museumer who's on Twitter that day can also RT responses to all followers.Elizabethhttp://moremindfulfamily.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-37032121.post-4838450284125674182009-05-14T10:58:00.000-07:002009-05-14T10:58:00.000-07:00Mary,
That's a good example of "you are what you d...Mary,<br />That's a good example of "you are what you do" profiling. In many cases, what actions/research/contributions a user makes are more important than how she self-identifies. This is certainly true in venues like Wikipedia as well as your museum!Nina Simonhttps://www.blogger.com/profile/11723930679606298550noreply@blogger.comtag:blogger.com,1999:blog-37032121.post-59330964637318069452009-05-14T10:57:00.000-07:002009-05-14T10:57:00.000-07:00At our museum, we offer both exhibits and research...At our museum, we offer both exhibits and research services for visitors. On the research side, we've been asking what amounts to a status update for years (well over a decade).<br /><br />When a researcher visits, s/he fills out an Archival Research form, which includes name, address, phone, email, date, purpose of research (genealogy, school, professional, other), general subjects researched (family names, towns, organizations, other), and specific topics or names researched.<br /><br />On occasion, it's actually easier for me to remember people by what they've been researching. Because much of the research done at our facility is genealogy, this "status update" is already personalized.Mary Warnerhttp://www.morrisoncountyhistory.orgnoreply@blogger.comtag:blogger.com,1999:blog-37032121.post-69355446302348923452009-05-14T09:42:00.000-07:002009-05-14T09:42:00.000-07:00I would love to see some of the questions that "mu...I would love to see some of the questions that "museumers" come up with to ask their visitors. if you get any responses, would you post a follow up to this posting? <br />I am having trouble thinking of a question that would help to build that relationship with our visitors...Allegro Mouse & her Familyhttps://www.blogger.com/profile/14942600710374028053noreply@blogger.com