Museum 2.0
Tuesday, July 30, 2019

Do we like our visitors?

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Me at the Norman Rockwell Museum Before we get to today’s topic, I want to start with a thank you. I’ve received some many notes, ...
Tuesday, July 23, 2019

Feelings and Participation

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Me with a friend As I keep saying, I’ve been to a few museums of late. In reflecting on the sample, I’ve made some broad reflection...
Tuesday, July 16, 2019

Visitors in Focus

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As I said, last week, I’ve been to a travelin’ girl for the last couple of years. Not quite a troubadour, as my karaoke skills are m...
Wednesday, July 10, 2019

Hello Museum World!

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Hello World! Or maybe hello museum world! I feel a bit like a child walking around in someone else’s, slightly bigger shoes taking over ...
Monday, July 01, 2019

Unleashing Museum 2.0

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I spent last week with the OF/BY/FOR ALL team at the Skid Row School for Large Scale Change. At the end of the training, we each wrote a s...
Tuesday, June 25, 2019

Who’s Coming? A New Free Toolkit for Respectful Audience Surveying

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Michaela Clark-Nagaoka surveying visitors at a MAH event. Note: this is cross-posted on OF/BY/FOR ALL , where you can find more tools an...
Wednesday, June 05, 2019

A Long Interview as I say Goodbye to the MAH (and Thoughts on the Privilege of Leading Change)

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Some of our courageous team. We are strong together. I'm in my final week at the MAH. It's everything I hoped and feared: sweet,...
Tuesday, April 30, 2019

But What if it FAILS? Using the FMEA Tool to Analyze the Potential Effects and Impacts of Failure

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You know the feeling. You think your plan will work. You present confidence to everyone around you. You fire up the crowd, energize s...
Thursday, April 11, 2019

Guest Post by Martin Djupdraet: Let the Decision Makers Do the Audience Research

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This guest post is written by Martin Brandt Djupdræt , Head of research and presentation and a member of the management at the Danish open-a...
Tuesday, March 26, 2019

From Risk-taker to Spacemaker: Reflections on Leading Change

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Fifteen years ago, my boss kicked me under the table. I was a small fry at a big museum, volunteering for a project I had no business taking...
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